Return & Exchange Policy

🔁 Return & Exchange Policy – Genfits Premium

At Genfits Premium, your satisfaction is our top priority. If you're not happy with your purchase, we make returns and exchanges easy and hassle-free.

We offer a 7-day return or exchange window from the date of delivery.

✅ Eligibility for Return or Exchange

You may return or exchange a product if:

  • The item is in unused, unwashed, and unworn condition

  • All original tags, labels, and packaging are intact

  • The return/exchange request is initiated within 7 days of delivery

  • The item is not damaged or altered in any way after delivery

🔄 Exchange Options

We allow size exchanges or product replacements if:

  • The size doesn't fit

  • You received a wrong product

  • There’s a defect or damage on delivery (must be reported within 24 hours of delivery with photos)

Note: Exchanges are subject to stock availability. If the item is out of stock, we will offer a refund or store credit.

💸 Refund Options

If you're returning an item, you can choose:

  • Full Refund to your original payment method (for prepaid orders)

  • Store Credit if preferred, to use for your next purchase

  • Bank Transfer for COD orders (after return is approved and verified)

❌ Non-Returnable / Non-Exchangeable Items

We do not accept returns or exchanges for:

  • Products marked as Final Sale or Clearance

  • Items damaged due to misuse, mishandling, or washing

  • Gift cards, or customized/personalized items (if any in future)

📦 How to Initiate a Return or Exchange

  1. Email us at contact@genfits.shop within 7 days of delivery.

  2. Include your order number, reason for return/exchange, and if possible, a photo of the product.

  3. Our team will respond within 24–48 hours with next steps.

  4. Once approved, we'll schedule a reverse pickup (where available), or ask you to ship the item to our warehouse.

🚚 Return Shipping

  • First-time returns/exchanges are FREE (we cover the cost)

  • For subsequent returns or exchanges, shipping charges may apply

  • In case of a damaged/defective/wrong item, return is always free

⏳ Refund Processing Time

  • Once we receive and inspect the returned item, refunds are processed within 3–5 business days

  • Refund will be made to the original payment method or via bank transfer (COD orders)

📍 Return Address

Genfits Premium
FNG Expressway Service Road
Sector 121, Vishvas Nagar
Noida, Uttar Pradesh – 201316
India

📞 Need Help?

We’re here for you.
📧 Email: contact@genfits.shop
📞 Phone: +91 98251 98251
🌐 Website: www.genfits.shop